Emergency department and triage
Treat first. The record and the bill keep up.
A patient who arrives at emergency is registered with the least that is known, triaged, and placed in a bay. The emergency board shows every bay with its priority and how long the patient has waited. Orders, medicines and consumables given in the bay land on the same record and the same bill that follow the patient to the ward or out of the door.
- R1Unknown male, about 40Road accident, head injury · With doctorArr 10:31To doctor 0 min
- R2S. Verma, 67 FChest pain · ECG done · admit to ICUArr 10:12To doctor 2 min
- B3A. Khan, 34 MForearm fracture · X-ray orderedArr 09:58To doctor 14 min
- B4M. Das, 8 FHigh fever · Awaiting doctorArr 10:20To doctor 9 min
- B6P. Singh, 29 MCut on hand · Dressing · dischargeArr 10:05To doctor 21 min
What changes on the floor
Front desk, emergency and consulting room. Included in: Hospitals, Hospital groups.
Registration holds up treatment
A patient is registered with a name and an approximate age, or as unknown, and the rest of the file is completed later against the same hospital number.
Nobody can say how long the patient in bay 4 has been waiting
The board shows each bay with the triage priority, the time of arrival and the minutes since triage, so the longest wait at the highest priority is always on top.
Emergency charges are written up after the patient has gone
Medicines, consumables and procedures in the bay post to the bill as they are recorded, and the bill moves with the patient on admission.
An admission from emergency means a phone call to every ward
Admit from the bay: the bed board offers vacant beds by ward and type, and the emergency record becomes the start of the admission.
Rules the software enforces
These are checks in the product, with the reason shown to the person at the screen.
- RecordedArrival, triage and first seen by a doctor
Each is time-stamped, so time to triage and time to doctor are measured for every patient and never estimated.
- CheckedOne patient, one record
A patient registered as unknown keeps the same hospital number when their identity is completed. Nothing is re-entered.
- RefusedLeaving the bay with no outcome
A bay is released only when the visit ends in an admission, a transfer to theatre, a referral or a discharge.
What is in it
Arrival and triage
- Quick registration with minimal details
- Unknown patient registration, completed later
- Triage priority with vitals and presenting complaint
- Medico-legal case flag at registration
- Returning patients found by phone or hospital number
The emergency board
- Every bay with patient, priority and status
- Time since arrival and since triage on each bay
- Waiting, under treatment and observation at a glance
- Doctor and nurse assigned to the bay
Treatment in the bay
- Notes, orders and prescriptions on the same consult screen
- Lab and imaging orders marked urgent
- Medicines and consumables from the emergency store, billed as used
- Results back on the bay's record
Outcome
- Admit to a vacant bed from the bay
- Book a theatre for an emergency case
- Discharge with a prescription and a bill
- Refer out, with the emergency record printed
Questions hospitals ask
Which triage scale does it use?+
The priority levels and their colours are set up to match the scale your emergency department already uses.
Is the emergency visit a separate file from the admission?+
No. It is the same patient record and the same bill. If the patient is admitted, the emergency notes, orders and charges are the first part of the stay.
Can a day's emergency load be reviewed?+
Yes. Arrivals by priority, time to triage, time to doctor and outcomes are reported for any range of dates.
See emergency on your own setup.
A demo is set up with your departments, bed types and tariffs, so you see your hospital and not a sample one.