OPD queue and token management
Walk-ins and appointments in one line, and a waiting room that can see it.
Every out-patient gets a token in their department's queue, whether they booked a slot or walked in. The nurse takes vitals, the doctor calls the next token from the consulting room, and the waiting-area screen shows which token is in which room.
What changes on the floor
Front desk and consulting room. Included in: Hospitals, Hospital groups, Clinics.
Patients crowd the doctor's door to ask when their turn is
A token board on any TV shows the token in consult, the doctor and room, and the next five waiting, refreshed every five seconds.
Booked patients and walk-ins are kept in two registers
Appointments and walk-ins join the same department queue, so the doctor sees one list in order.
The day's count is whatever the register says it is
The daily OPD report counts visits by department and doctor and prints the date range it was run for.
Rules the software enforces
These are checks in the product, with the reason shown to the person at the screen.
- CheckedThe board never shows a name
The waiting-area screen carries token numbers, doctor and room only. No patient name leaves the system.
- CheckedTokens restart each day, per department
Token numbers are issued in sequence for each department and reset at local midnight.
- LockedOne doctor at a time on a visit
When a doctor starts a consult the visit shows as taken, so a second doctor does not open the same patient.
What is in it
Appointments and walk-ins
- Doctor schedules with slot lengths, by day of week
- Slots generated from the schedule
- Appointment booking at the desk
- Walk-in token in one step
- One queue per department
On the floor
- Vitals recorded at triage before the consult
- Doctor calls the next token from the consult screen
- Queue states: booked, waiting, in consult, closed
- Doctor's room shown beside the token
Waiting-area board
- Full-screen page for any TV with a browser
- Filter by department for each waiting area
- Clock in the hospital's own timezone
- A banner when the screen loses its connection
- Bed counts per ward and theatre status for hospital lobbies
Questions hospitals ask
Do we need special hardware for the token board?+
No. The board is a web page. Any smart TV or a TV with a small computer behind it opens the link and stays on it.
Can each waiting area show only its own departments?+
Yes. The board link takes a list of departments, so the paediatrics lobby shows paediatrics tokens only.
Can patients be told on WhatsApp when their token is issued?+
Yes, where the patient has given consent. Token and appointment messages are two of the patient messages the system sends.
See opd queue on your own setup.
A demo is set up with your departments, bed types and tariffs, so you see your hospital and not a sample one.